Welcome to Sweet Spot Vibes! These Terms and Conditions govern your use of our online ordering services and your purchase of our products. By placing an order with us, you agree to be bound by these terms. Please read them carefully.
Introduction
Sweet Spot Vibes ("we," "us," "our") is a bakery specializing in handmade, fresh baked goods. Our products are available for purchase online through our website. By placing an order, you agree to comply with the terms set out below.
Ordering Process
- Orders can be placed through our website.
- Please ensure that your order details are correct before submitting. Once placed, orders are considered final and cannot be modified.
- All orders are subject to availability. If a product is unavailable, we will inform you and offer a substitute or refund.
- Orders must be placed by 5pm (PST) , at least 3 days in advance of your desired delivery or pick-up date.
Payment
- We accept the following payment methods: Visa, Mastercard, PayPal. (Off-site we accept Zelle or Venmo)
- All prices are inclusive of applicable taxes but do not include delivery fees, which will be added at checkout.
- Payment is required at the time of order. No orders will be processed without full payment.
Delivery and Pick-up
- We offer delivery services within 20 miles or the option to pick up at Chula Vista location.
- Delivery fees will be applied based on your location and the size of your order.
- Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. We are not responsible for delays beyond our control.
- If you choose to pick up your order, it will be ready at the agreed time. Please arrive within 30 minutes to collect your order.
Refunds and Cancellations
- If you need to cancel or modify your order, please contact us at least 48 hours in advance. Cancellations made within this time frame will be eligible for a full refund.
- Orders canceled after the cut-off time are non-refundable.
- If you receive an incorrect or damaged item, please contact us within 24 hours of receiving your order. We will offer a replacement or refund at our discretion.
Product Information
- Our products are handmade and may vary slightly in appearance from the images displayed on our website.
- We provide detailed ingredient lists for all products. However, we cannot guarantee that our bakery is free of allergens, including but not limited to nuts, dairy, and gluten. Please inform us of any allergies or dietary restrictions when placing your order.
- We are not responsible for adverse reactions caused by allergies that are not disclosed at the time of ordering.
Returns and Exchanges
- Due to the perishable nature of our products, we do not accept returns. However, if you are unsatisfied with your purchase for any reason, please contact us within 24 hours and we will work with you to resolve the issue.
- In the case of incorrect or damaged items, we will offer a replacement or refund.
Privacy Policy
- We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and store your data, please refer to our Privacy Policy.
- By using our website and placing an order, you consent to our collection and use of your personal data in accordance with our Privacy Policy.
Limitation of Liability
- Sweet Spot Vibes is not responsible for any damages or losses arising from the use or inability to use our website or services.
- In the event of an issue with your order, our liability is limited to the replacement of the product or a refund of the purchase price.
- We are not liable for delivery delays caused by external factors such as weather, traffic, or third-party delivery services.
Intellectual Property
- All content on our website, including images, logos, product descriptions, and recipes, is the intellectual property of Sweet Spot Vibes. You may not use or reproduce any content without our prior written consent.
Modifications to Terms
- Sweet Spot Vibes reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and it is your responsibility to review the Terms regularly. Continued use of our website following any changes constitutes your acceptance of the updated Terms.
Governing Law
- These Terms and Conditions are governed by the laws of San Diego County, CA, USA. Any disputes arising from these Terms will be resolved in the courts of California.
If you have any questions or concerns, feel free to contact us at via email.
Thank you for choosing Sweet Spot Vibes!